* Our delivery is FREE on all orders apart from Green Roof Trims which have a cost of £35.00 for delivery. This is due to the length of the products.
** Minimum order on GrufeKit items has to be over £150 otherwise there is a price surcharge of £60 applied to the order. Please contact us if you need an order for less than this amount and we can work out the best way to get you your order.
*** If access is an issue for our usual lorries 18T or 7.5T we can organise smaller vans to deliver but this might cost more - please contact us to find out if you think this applies to you.
**** For Highlands and Islands there might be a surcharge on delivery and also additional days of delivery time - please contact us before placing an order so we can sort this out first.
Upon receipt of your order we will contact you to advise of the estimated delivery date and to arrange when is best for you. We will also ask about access issues as we use large lorries for delivery and we will need to pass on any restriction issues to the courier. We always use tail offload lorries so please make sure there is space for the pallets to be offloaded and please ensure there is a flat area where this can be done.
It is normally advised to get drainage board, substrate and trims delivered before the vegetation due to the vegetation layer needing to be installed the same day. All our vegetation layers and modular systems are organised for AM delivery so you have the afternoon to install.
Please allow 24 hours dispatch time for all orders.
Any living products such as sedum mat or modular trays will not be sent out on a Friday unless you have agreed upon a Saturday delivery slot. (Please contact us for this). Delivery days for living items are Tuesday to Friday.
Please contact us for orders outside of the Mainland UK - We are more than happy to help. We work with clients in NI, Highlands, Isle of Man, Southern Ireland and in Europe.
1. We can not accept returns on any living products or any products that have been personalised for your order. Ie Roof Drain cut to size
2. For any non living products returns are possible, please note there will be a restocking fee. Please talk to a member of customer services who will be able to advise further.